They come and examine and say that they cant connect because the program is password locked. So we call the Siemens representative here and ask for support as the PLC is Siemens. Now the machine is out of order again and we cant fix it. which we refused and went seperate ways with them. So the technician came, fixed it and we payed the travel and accomodation costs, took the technician to dinner, showed him the city and everything.īut they wanted to bill us for the hours too and the covered kilometers and overtime. We agreed to pay all the travelling costs of their technician but said that they should cover the working hours as the machine is in warranty. So we agreed that they have to come and fix it. They said we need to transport the machine back to them which ment several weeks without working. However the seller said that they do not provide service in my country and there is no representative here. After a few months the machine broke down and was in warranty. I work in a small family company that makes liquid soaps and we bought a labeling machine a few years ago from italy. I am new to this forum and i come here because i have noone else to turn to.
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