Here at, we value our customers, and your business is no exception. We hope you’re happy with the provided recently. In the examples below, we demonstrate the appropriate language and tone for each stage. Both approaches are useful during the process, but it’s important to know when to use each one. Later in the process, you might consider being formal in your approach, adopting a more neutral tone. Your language may then be adjusted to drive the best possible outcome.Īt the earlier stages in the process, a more conversational tone can help to drive action. It’s helpful to have several email templates to request payment from customers before, on, and after the invoice due date. You’ll benefit from having a standardized process for chasing overdue payments. Image sourced from .uk Establishing a Standard Set of Reminder Letters Then, your customers will feel respected, making overdue payment conversion much more likely. Always be polite, provide the necessary resources, and offer a line of direct communication. You must choose your language carefully in all instances of business-to-customer communication.Īlways give your customers the benefit of the doubt, as you don’t know what factors could be holding up payment on their end. ![]() ![]() No matter the industry, one thing is clear: customers demand respect. How Your Language Affects Payment Conversion
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